A survey that went out this morning called the American Customer Satisfaction Index (ACSI), garnered a lot of attention around the blogosphere. While this survey is nothing new, this year, they included a few "social media" sites for the first time. And the results were interesting. Or, at least, the results basically said Facebook sucks. And that's interesting.
But here's the thing. I've read this survey over a few times, and I'm still getting nothing out of it. Sure, the company behind the results, ForeSeeResults, wants me to know that Facebook and MySpace rate behind 95% of the other companies they survey (and even 90% of government agencies) according to their index. But what does that mean? That people don't like these social networks? Okay, so what does that mean? I'm just not convinced that any of this means anything at all.COGNIZANT TECH. SOLUTIONS
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